©L’ORIENT / FREQUENTLY ASKED QUESTIONS

What types of skincare products do you offer?

We offer skincare products focused on managing hyperpigmentation, starting with Éclair brightening deodorant, and further planned releases including active serums, prescription skincare and body care. Our products cater to various skin types, tones and concerns, including factoring in comorbid issues such as ageing, acne, dryness, and sensitivity.

Are your products suitable for sensitive skin?

Yes, many of our products are designed for sensitive skin. However, we always recommend patch testing a new product before full application. Please check product ingredients to assess for any potential personal sensitivities.

Are your products tested on animals?

We are committed to cruelty-free practices. None of our products are tested on animals, and we ensure that our suppliers uphold the same standards.

How can I make a purchase?

Our product are available for purchse through this website. Occasionally a product might be out of stock but we will be on it ASAP.

What is your return and refund policy?

See our T&Cs for our returns policy.

How can I track my order?

Tracking links will be available and sent via email after purchase of a product.

Do you offer skincare consultations?

We are planning a bespoke prescription cream targeting hyperpigmentation and other skin concerns which will require a consultation prior. This will initially be for Australian customers only. Sign up to our mailing list to keep informed.

How can I stay updated on new products and promotions?

Sign up to our mailing list to keep informed.